ACE Retail Software Support
Peace of mind
All-in-one software support plans. Contact us for more details today.
Exclusive ACE Support Plan Member Benefits
1. Unlimited email support
2. Free and unlimited software updates
3. Phone support calls including after-hours emergency hotline*
4. NEW ACE license recovery service when hardware fails**
5. Access to the Web Portal Self-Help knowledge base
6. Access to the ACE Online Reporting Tool
7. NEW Cloud accounting partner integration options with QuickBooks Online, Sage Business Cloud, Xero, NetSuite or ZohoBooks via Shogo
8. Priority access and pre-launch pricing for new products or features
Why Should I Update ACE?
1. Security: Security vulnerabilities are constantly evolving, and staying on an outdated version can leave your system susceptible to threats. By staying on a supported version, you benefit from the latest security patches and updates, safeguarding your data and infrastructure.
2. Performance: Newer versions often come with performance enhancements and optimizations, ensuring that your software runs smoothly and efficiently. By upgrading, you can take advantage of these improvements to enhance productivity and streamline operations.
3. Compatibility: As technology advances, older versions may become incompatible with newer hardware, third-party integrations, or operating systems. Staying on a supported version ensures compatibility with the latest technologies, preventing any disruptions to your workflow.
The Risks of Staying Behind
There are risks associated with using outdated or non-supported versions of any software, but they are even higher for a point-of-sale software. While it may seem convenient to stick with what you’re familiar with, there are several drawbacks to consider:
1. Limited Support: Past versions of the ACE software issued more than 2 years ago can no longer receive updates, bug fixes, or technical support from our team. This means that if you encounter any issues or compatibility issues, you may not have the option to receive assistance or resolution.
2. Increased Vulnerability: Without regular security updates, outdated versions are more vulnerable to cyber threats, malware, and other security risks. This can compromise the confidentiality, integrity, and availability of your data.
3. Limited Functionality: New features, functionalities, and improvements are introduced with each software update. By staying on an outdated version, you miss out on any enhancements, which could otherwise boost productivity and efficiency.
Don’t Wait Until It’s Too Late
Take proactive steps to stay on a supported version of ACE and enjoy the benefits of enhanced security, performance, and compatibility. Contact our sales team today to learn more about upgrading your software and maintaining peace of mind.
* Please note that technical support is only available through an active annual ACE subscription. To make sure that all customers are equally covering the true cost of maintaining dedicated technical staff year-round for support and software development in Canada, we do not offer single support calls for technical assistance.
** The ACE License Recovery Service is only valid for customers who are on active ACE support plans, are running supported versions of ACE (released within the last 2 years) and are trying to recover registered ACE licenses that are not in use and cannot be accessed. Please note that this license recovery service covers license re-installation or replacement. This service does not include data recovery.