Careers with ACE POS

A Career Made by You

A job at ACE POS is a career made by you, with development opportunities, benefits and a working culture that embraces diversity.  Here at ACE, we are always looking for talented professionals interested in working in the point of the sale industry.

 

For more information regarding the openings below, please send a copy of your resume to careers@acepos-solutions.com.

 

Thank you for your interest in ACE POS!​

Current Openings
Junior Technical Support Analyst

 

Junior Technical Support Analyst

Are you interested in working part-time to get on-the-job experience in IT? ACE POS Solutions Ltd. has an immediate opening for a Junior Technical Support Analyst position (full-time 40hrs / week).

Technical Support is much more than fixing computers. It's about recognizing business needs and finding IT solutions to meet those needs. Reporting to the IT Manager, this junior technical support role requires that you work as part of the ACE POS Support Team to troubleshoot and provide remote IT support including installation, set-up and maintenance of point of sale systems. Suitable candidates will need to be comfortable on the phone integrating technical processes with customer service.

Key Accountabilities and Responsibilities
* Utilize effective communication and listening skills with Clients and Colleagues to troubleshoot IT issues.
* Log, monitor and report all incidents and support-related tasks that come in through the support ticketing solution and/or over the phone.
* Provide remote desktop, email and phone support to users to assist with daily software/hardware support requirements and follow up to ensure client satisfaction.
* Set-up and support IT equipment and services for Clients and Colleagues.
* Manage and maintain all supported inventory of hardware, peripherals and systems in our Inventory Database.
* Assist in the preparation and management of the internal knowledge base.
 
Education and Professional Skills/Knowledge
* Working towards a College Diploma or University Degree in a Computer Science or in a related discipline, or equivalent work experience.
* Entry-level position but any experience in similar end user software support role would be an asset.
* Experience in inventory and accounting software support would be an asset.
* Experience with retail point of sale systems considered an asset.

An ideal entry-level position for students interested in gaining real hands-on experience in the industry. Areas of study include; client and network operating systems, installation/management of software and system hardware, managing/installing active directories, communication and technical documentation.

If you're interested, please submit your resume and cover letter to careers@acepos-solutions.com

Contact Us

Our Address

Call Us

Main Office

IBM Innovation Space

3600 Steeles Ave E, Suite B109

Markham, Ontario

Canada  L3R 9Z7

ACE POS Solutions Ltd.
Main
Fax

Toll-Free

Email

  • Grey Facebook Icon
  • Grey Instagram Icon
  • Grey LinkedIn Icon
  • Grey Twitter Icon
  • Grey YouTube Icon
Teamviewer_edited.png

COPYRIGHT 2019 ACE POS Solutions Ltd. ALL RIGHTS RESERVED.
ACE POS, the ACE POS Logo, ScanNow and all other ACE POS company, product and service names and slogans are registered trademarks of ACE POS Solutions Ltd. 
Terms of Service
ACE Retail, ACE Retail Head Office and Store on the Go are registered trademarks of Advanced Computing Edge Ltd. Other names and marks are the property of their respective owners.